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Shandong NIPPON PHOTOELECTRICITY EQUIPMENT CO.,LTD. users are enjoying the pre-sale, sale, after-sales service, |
| users have to buy the equipment in the year free warranty, and lifetime maintenance. The province is committed to an eight-hour |
| on-site service. Domestic inter-provincial or regional consultations 24 hours maintenance time. |
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Customer service will aim that's our commitments. |
| NIPPON have experienced engineers and construction equipment installation, on-site installation responsible for the |
| large equipment debugging. Free installation of the equipment engineering and technical services to guide our work. |
| Each device requires service engineers at the scene debugging, the installation of the system to conduct a |
| comprehensive inspection, eliminating transportation,installation of the factors of instability. |
| Shandong Green State engineers in the service of installation and adjustment to the user, in addition to the user-site |
| operator training, operation annually organizes regular training courses to enhance the user's skill level operators |
| Once the abnormal equipment failure occurred, We sent service engineers immediately rushed to the scene for |
| treatment. 2 hours at the local city, the province eight hours arrived, the province reached 24 hours or resolved through |
| consultations and strive to achieve the "day, the day to resolve." |
| Our Equipment are State year warranty, the warranty period free responsible for the maintenance, repair, and the implementation |
| of lifelong monitoring equipment, users may warranty expires, and the Company signed agreements or maintenance lifetime |
| warranty agreement. |
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| 1、Establish overseas Network Management System |
The establishment of an international web site services platform to overseas customer base consisting mainly of members of of |
| management systems, has been registered with Member Login after filing the Internet to find their application needs, and to |
| keep records of applications access data and the process of the phenomenon, everyone will immediately understand grasp the |
| operation equipment. |
| 2、Provide on-line technical support, on-line dialogues to achieve service |
The company's Web site pictures of the equipment, process, technical parameters, rules, contact information, service outlets, as |
| well as overseas offices point, a detailed registration, overseas users can be submitted at any time and made |
| recommendations, and can immediately synchronized online dialogue with customers , providing customers zero distance |
| services. |
| 3、Set up overseas offices to conduct regular training of technical staff to achieve localization Customer |
For country, the establishment of overseas offices, the development office management system, the headquarters regularly |
| send technical backbone of the customers and staff of the Office for training and achieve customer service and localization for |
| equipment to provide effective guarantees for long-term operation. |
| 4、Logistics channel management |
Headquarters established equipment, spare parts, consumable parts, such as logistics management system to overseas |
| offices for the domain, in order to air, sea and land as the basic mode of transport, the person responsible for the management |
| of cargo transceiver, to ensure the public display of accessories price, in terms of user performance conditions, the supply of |
| equipment and accessories to maximize meet user requirements. |
| 5、On the unexpected incident, emergency treatment |
Dedicated emergency procedures for handling management system, the customer service staff in accordance with the |
| procedure for dealing with unexpected incidents, a major event which customer equipment equipment not work, the |
| headquarters immediately in the shortest possible time the use of communications, networking, and support the solution, |
| reducing the unexpected The incident delay time. Immediately dispatching service maintenance, operation of equipment. |
| Business on the impact of physical and mental health and safety of staff, the timely establishment of the Chinese Embassy and |
| its associated channels to ensure the safety of personnel. |
| Shandong NIPPON'S 24-hour service center to provide technical services to clients at any time, accepted the advice and |
| the provision of quality services |
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